We cannot accept returns on monogrammed, personalized, special-order items, custom upholstery, items shipped direct from the vendor or on items damaged through normal wear and tear. Returns with original receipt will be refunded in the original form of payment, cash and check refunds over $100 will be issued as a company check (may take 14 business days from time of request). Please note that returned items must be in new condition.

Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount indicated on the gift receipt. An original receipt or gift receipt is required for all returns and exchanges.

Within 30 days, you may return most items for a refund of the merchandise value. Upon receipt, please inspect your purchase and notify us of any damage we will arrange for a prompt replacement. Attention to design, materials, safety and construction are our priority. Return PolicyĪt Williams Sonoma, we take great pride in the quality and craftsmanship of our products. The exact shipping charges are based on your shipping location and will be applied during checkout.Īll items not shipped via unlimited flat-rate delivery fee will incur a shipping surcharge, but no additional delivery fees. With Unlimited Flat Rate Furniture & Freight Delivery, an unlimited number of eligible furniture and select non-furniture items in your order can be delivered for a single flat rate. Please call 888.922.4108 for additional assistance. Delivery is by appointment, Monday – Saturday our delivery service will call to arrange a day. Please note, delivery does not include unpacking or installation/ hanging of the item. For White Glove Delivery, items are brought into your home and placed in the room of your choice. Larger items are shipped via our White Glove Delivery Service and should be delivered within 2 to 4 weeks. Please allow 1 to 3 weeks for delivery.įor items denoted by the Unlimited Flat Rate Delivery flag: This item will be shipped directly from the manufacturer and is not eligible for rush shipping.

Williams sonoma short hills mall